"Would you like this gift wrapped?" "Can we wrap this for you today?"
"Is any of this a gift that you would like wrapped?"
On any given day, there's always a lot of gift wrapping going on. It's all hands on deck and we help each other check customers out, bag up their items and wrap gifts.
On Saturday, I stepped in and helped sweet Ally find a box for a necklace that was to be wrapped. She had one box already but asked me if I could see if there was a better one. I looked to see and brought out one that I thought was bigger. I placed the necklace in the box then went to pick out the gift bag and tissue.
The customer waited patiently while I wrapped. I handed it off to her when I was finished and she was out the door.
About an hour later, Ally came up to me with the box that had the necklace in it. About a second went by before I realized what I had done.
Yep. There were 2 boxes on the gift wrap table. The one Ally had tried out and the one I brought out. Apparently I put the necklace in the box then laid it down to go get the gift bag and tissue. When I came back I picked up the empty box and wrapped it. ONLY. ME.
The next several minutes I went into panic mode and scrambled around to get the customer's name pulled up on the computer so I could get her phone number. Only there were other people on the computers checking out customers so it felt like hours! I had to wait for a computer to be freed up....hours and hours (well, probably only a minute really). I was picturing the customer already at lunch with the gift recipient and watching with pride as her friend opened the gift. PANIC.
I found the number and dialed it. Ring. Ring. Ring. Ring. Answering Machine. DANG! I left a goofy message and told her what I'd done and please call me back asap! I may have even said we had a 911 situation here.
I let about 10 minutes go by....in which I could accomplish nothing because I was thinking about the gift of nothing being opened.
I dialed the number again. This time she answered!
Me: Hey, it's Julia at......
Her: Yeah, I got your message. (her tone was flatline)
Me: I am so sorry. So very sorry. We have your gift wrap........ (my tone was syrupy)
Her: I'll be up there in a little while. (put out)
So I wrapped the real gift and wrote a note of apology for the inconvenience I caused her....and then hid when she came back to get it. I am here to tell you, this bothered me a whole lot more than it did her.
Slow down. Slow down. Slow down. My mantra for the rest of that day.